Postage and shipping
Shipping will normally take place within 2 business days of your order being received, however you should allow up to 21 days for delivery, taking into account regional postal services.
Whilst I maintain an inventory of all products, during busy periods there may be the requirement to cast miniatures specially for your order. This will add a few days to order dispatch. At present this is a solo operations so I'm grateful for your support and understanding.
Do you have a query?
Use the contact form at the bottom of this page, I look forward to hearing from you!
Please contact me in the first instance using the contact form at the bottom of this page if you wish to return purchased products.
Returns will be accepted within 14 days of original delivery receipt, provided the products are in their original unaltered and unopened state, and you will be reimbursed the original product cost. Postage cost for a returned item is the responsibility of the customer, and postage must be tracked and signed for to ensure proof of postage and receipt.
If the product is faulty then get in touch using the contact form at the bottom of this page. If you can provide an image of the fault then I'll replace the product at no additional cost to you.
The Edinburgh Miniature Company does not record or store any of your personal information. My website and online store solutions are provided and hosted by Wix. Payment methods are facilitated by Wix and Paypal.
None of your information will ever be moved from these service providers and stored by any other means. I do not operate a mailing list.
Your information will never be shared with any third party.